INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will closely match the one shown in the picture, though slight variations in color and design may occur due to the handmade nature of our soaps.

Where can I view my sales receipt?

You can view your sales receipt in the 'Order History' section of your account on our website, or a copy will also be sent to your email immediately after purchase.

How can I return an item?

To return an item, please visit the 'Returns' section on our website, fill out the return form with your order details, and follow the instructions provided. Ensure the item is in its original condition for a smooth return process.

Will you restock items indicated as “out of stock?”

Yes, items marked as 'out of stock' will be restocked. Keep an eye on our website or subscribe to our newsletter for updates on availability.

Where can I ship my order?

You can ship your order to any address within the countries we serve. For specific shipping destinations and options, please check the 'Shipping Information' section on our website.

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